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Client Bill of Rights & Responsibilities
Clients of HomeCare Options have the right to:
Receive considerate and respectful care in the home at all times, and have property treated with respect.
Participate in the development of the plan of care, and receive an explanation of any services proposed, changes in service, and alternative services that may be available.
Receive complete written information on the plan of care, including the name of the home health aide and the supervisor responsible for the services and the agency phone number.
Refuse medication and treatment, counseling, or other services without fear of reprisal or discrimination.
Be fully informed of the consequences of all aspects of care, unless medically contraindicated, including the possible results of refusal of medical treatment, counseling or other services.
Privacy and confidentiality about one’s health, social and financial circumstances and about what takes place in the home.
Know that all communications and records will be treated confidentially and that no information will be given out without a written release from the client or family.
Expect that all home care personnel, within the limits set by the plan of care, will respond in good faith to the client’s requests for assistance in the home.
Receive information on the agency’s policies and procedures including information on charges, qualifications and supervision of personnel, hours of operation, and discontinuation of service;
request a change of caregiver.
Participate in the plan for discontinuation of service with the right to appeal.
Have access to all bills for service regardless of whether they are paid for out-of-pocket or through other sources of payment.
Receive regular nursing supervision of the homemaker-home health aide if medically-related personal care is needed.
Receive a clear explanation of which services and equipment provided by the agency are covered by third-party reimbursement and which services and equipment will be paid for by the client and of the charges which will be incurred.
Receive a clear explanation of the process to voice grievances about care, treatment, or discontinuation of service without fear of discrimination or reprisal for doing so.
Appeal agency decisions regarding care, following grievance procedures.
Know the agency maintains liability insurance coverage; and
be given in writing the name and telephone number of a contact person for 24 hour access to the agency.
Be given written information concerning the agency’s policy on advance directives.
Access to an interpreter if needed.
Call the State Department of Health HOTLINE at 1-800-792-9770
Write the accrediting body; the National Association for Home Care
Accreditation Program 228 Seventh St., SE, Washington, D.C. 20003
Clients of HomeCare Options have the responsibility to:
Notify the agency of changes in their condition or care situation (hospitalization, symptoms, etc.).
Follow the plan of care.
Notify the agency if the visit schedule needs to be changed.
Keep appointments and notify the agency if unable to do so.
Inform the agency of the existence of, and any changes to, advance directives.
Advise the agency of any problems or dissatisfaction with the service.
Provide a safe environment for care to be provided.
Carry out mutually agreed responsibilities.
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